We're 100% confident you will love every aspect of The Tarantula 2.

We are offering a up to a 90 day, risk-free guarantee. If for any reason your customer is not completely satisfied, return the product for a full refund.

FAQ

If the Tarantula II is broken or defective within 3 months of purchase it is a free repair. Please return it.

If it is after 3 months of purchase, there is a $20 flat fee that covers shipping and handling worldwide (you will need to send it to the address below).

Make all payments by Paypal and send payment to mesika@mac.com. Please notify us when you have paid your fee.

SOUL TECHNOLOGY (SLEEP MODE):

Soul Technology! It's always ready when you are. When you pull the thread it's always on thread retraction

mode (on mode). The motor goes to sleep mode after 30 seconds of none use, this is designed to save battery

capacity. The motor is turned on again only once the thread is pulled.

IF YOUR CODE IS NOT WORKING:

If you get a code that has a O or 0 (zero) please make sure to type it in correctly because they look similar, if

your code doesn't work please try both options. If it still doesn't work email us and we will send you a new code

LOCKING THREAD SETUP:

With the original Tarantula, you would have to have a complicated setup to lock the desired thread length in

place. With the Tarantula II there is no need for any setup because the new battery is engineered to hold the

weight of a floating object in any desired place. This is due to its ability to have a consistent and strong power

supply.

DOWNLOAD OR STREAMING:

We have had a few requests for a downloadable version of the video tutorials, however, we only have the

option to stream the videos, one major reason for this is to avoid piracy. If your internet speed can't stream

smoothly please set the video quality to auto or choose a lower resolution.

HOW TO KNOW WHEN THE BATTERY IS LOW:

The battery will last you for 2 hours of performance time. The indication of when it's time to charge the battery

is from a rapid on/off tugging motion from the motor while you are pulling on the thread. You can still finish the

current performance when this happens but make sure to charge it afterward.

Make sure to charge it at least once every 4 months, even if not in use to keep the shelf life of the battery.

Which is common practice with other types of rechargeable batteries.

Please explore and enjoy the Tarantula 2, we thank you for your loyal patience and support!

-Yigal Mesika Support Team

Shipping Address:

Yigal Mesika Magic

6182 Rodgerton Drive

Los Angeles, CA 90068

USA